What New Year’s resolutions do you want companies to make?
The New Year is in full swing, and so are our resolutions (hopefully). But what if we could submit a wish list of resolutions that we’d like companies to commit to? Today marks the Twelfth Night or the...
View ArticleWill lightning strike twice for flight delay claims?
A few weeks ago, two passengers were awarded £450 each for a five-hour flight delay. So far, so unremarkable. But could the reasons for the ruling open the floodgates for many more claims? If you’ve...
View ArticleIs it time to loosen our collars on pet travel?
Pets are like family for many people, but options are limited if you want to take them abroad. With winter finally behind us, thoughts turn to summer holidays and, if you’re a pet owner like me, what...
View ArticleHave you used your air miles yet?
Are you accumulating air miles in hope that they’ll whisk you away somewhere exotic? Guest author Derek Mott wonders whether these schemes are actually worth your loyalty… We’ve been trying to use our...
View ArticleHave you claimed for a flight delay or cancellation?
Flight delays hit 43 million air passengers between April last year and March, but tens of thousands of passengers on late running flights aren’t claiming the compensation they’re due. The summer is...
View ArticleWould you pay to complain about an airline?
Flight delayed? Baggage lost? An airline regulator thinks that it should cost you another £25 to further your complaint about your airline under the alternative dispute resolutions new complaints...
View ArticleEU roaming charges: not quite a thing of the past
It seems we’ve seen a step back on roaming charges after the European Commission announced a catch on what appeared to be an otherwise great win for travelling mobile phone users. For a while there, it...
View ArticleHave you paid unexpected extra airline fees?
Nothing makes my blood boil more than the extra fees airlines charge, and judging by a recent Which? Travel survey, I’m not alone. Do you think these fees are fair? A couple of summers ago, myself and...
View ArticleTravelling to Canada? Did you know about its new visa rules?
A new visa scheme became mandatory in Canada last Thursday. But it seems few knew about the changes and it’s already caught people out. As of 10 November, anyone travelling to Canada (except Canadian...
View ArticleBrief cases: getting compensation for a frustrating 13 hour delay
If your flight is delayed by more than three hours, you could be entitled to compensation, but what do you do if the company you’re claiming against isn’t responsive? A Which? Legal member bought a...
View ArticleHas your carry-on bag ever gone missing?
Recent Which? research has found that passengers who are unexpectedly made to put their hand luggage in the hold when at the gate, risk leaving valuable, uninsured items in an unsecured bag. But what...
View ArticleDo you expect a ‘free’ in-flight meal?
The lowly in-flight meal rarely springs to mind when reminiscing about holiday highlights. But, will we look back at the dry bread rolls, plastic meats and the stickiest of sticky rice with fonder...
View ArticleAre dietary requirements well catered for?
Earlier this week a gluten-free passenger on a nine-hour flight was served up a solitary banana and a sachet of salt for his breakfast. Have you witnessed or experienced any dietary requirement fails?...
View ArticleAir travel: past vs present
When it comes to flying these days, does anyone really anticipate or enjoy the flight anymore? Are the glory days of air travel well and truly over? When you’re crammed into cattle class with your...
View ArticleAir travel: can airlines do more when bags go missing?
A fault with Gatwick airport’s baggage system has left hundreds of passengers without their belongings. What can travel companies do to protect us against instances like this? Another bank holiday,...
View ArticleWere you affected by British Airway’s IT failure?
If ever there was a time for British Airways to have an IT meltdown, it’s probably fair to say that the May Bank Holiday weekend and the start of half-term for schools in England and Wales wasn’t...
View ArticleShould British Airways offer its passengers automatic compensation?
Around 75,000 people were affected when British Airways suffered a massive IT failure last weekend. BA is refusing to automatically compensate those whose holidays were ruined. We don’t think this is...
View ArticleYour views: British Airways’ response to its IT failure
Thousands of BA passengers were grounded following a computer system failure in May. In the aftermath, we asked you ‘should BA offer its passengers automatic compensation?’ Here’s what you said. In...
View ArticleWhat will it take for British Airways to act?
One month ago today we launched our campaign to upgrade airline compensation following BA’s catastrophic IT failure. We’re not happy with the airline’s response and so today we’re upping the pressure...
View ArticleWhen flying with Easyjet is anything but easy
You know that holiday feeling of not wanting to go back to reality? Well maybe reality isn’t quite so bad. Terri joins us as a guest to explain what happened when her Easyjet flight was delayed for...
View ArticleShould all airlines offer automatic compensation for flight delays?
A delayed or cancelled flight can ruin a holiday and claiming compensation can be a frustratingly drawn-out process. That’s why we’re calling on all airlines to implement automatic compensation....
View ArticleHave you ever tried a luggage courier service?
It’s peak holiday time and that means lugging heavy bags around with you. Community member Ian asks whether a luggage courier service can help make the journey to your destination an easier ride Going...
View ArticleYour personal message to British Airways has landed
3,000 postcards addressed to British Airways chief exec Alex Cruz have been handed to the airline. Unfortunately he didn’t want to meet us. What do you think of BA’s response to our campaign? Today we...
View ArticleUpdate: Ryanair cancellations – have you been grounded?
Ryanair is cancelling thousands of flights, potentially affecting 400,000 people. Have you had your travel plans upended by the move and what do you want to see Ryanair do about it? Ryanair passengers...
View ArticleUpdate: Ryanair cancels Christmas for its winter fliers
Merry O’Dreary Christmas! Ryanair’s latest batch of cancellations is set to affect another 400,000 passengers over the winter. Would an apologetic 40 euro voucher from Michael O’Leary be enough to put...
View ArticleHave you been affected by the Monarch collapse?
Monarch, one of the UK’s most popular airlines, has ceased trading, affecting hundreds of thousands of people both here and abroad. Today, we share our consumer rights guide for those affected when an...
View ArticleDelays and cancellations – isn’t it time for auto-comp?
When you’re entitled to compensation for a delay or cancellation, should you be credited with that compensation automatically? Huw Merriman MP joins us on Which? Conversation to explain why auto-comp...
View ArticleHas the snow scuppered your travel plans?
Snow has fallen across large parts of the country over the past couple of days, leaving roads closed, trains delayed, flights cancelled and all-round chaos in the run up to Christmas. Have your plans...
View ArticleWhat can airlines do to regain our trust?
The airline you fly with can make all the difference to your overall satisfaction with your holiday or trip away. So why are so many airlines still getting it badly wrong and what can they do to get it...
View ArticleIs that hurry holiday deal really worth the rush?
Had an email from an airline along the lines of: ‘Someone else will bag that bargain-priced holiday if you don’t act now’? Well, don’t bother – we’ve discovered there is nothing to hurry for. We...
View Article‘Truly awful’ food: what’s the worst airport meal you’ve had?
TV chef James Martin came under fire on Twitter last weekend, after a customer branded a cheeseburger at his Glasgow Airport restaurant ‘truly awful’. Why is airport food so often disappointing?...
View ArticleAre you entitled to compensation from TAP Air Portugal?
Customers who had their flight cancelled last minute aren’t receiving the compensation they’re entitled to – it’s just one reason we’re demanding auto-compensation for all air passengers. As soon as...
View ArticleLBC Consumer Hour: flights and holiday complaints
I joined Clive Bull as guest expert on LBC’s Consumer Hour last Sunday evening – and complaints about flights and holidays dominated the agenda. With the school holidays drawing to a close, many...
View ArticleBrief cases: refused reimbursement for lost luggage
We helped a member get her money back after an airline refused to refund the cost of her replacement items… Two of our Which? Legal members flew from Gatwick to Innsbruck, Austria, for a walking...
View ArticleWhy disabled passengers still have to fight for fairer travel
Is access for disabled travellers really improving? The BBC’s Frank Gardner says the fight for fair access continues. What are your experiences? Frank Gardner says that he doesn’t want to be known as a...
View ArticleHad a flight cancelled? Here’s how we can help
When a flight cancellation almost ruined a member’s weekend, he visited our site to find out how much he was due. Here’s how we were able to help. Which? member Ian, 58, was already in the departure...
View ArticleThomas Cook collapse: your questions answered
Last-minute negotiations to save Thomas Cook have ended in failure. Are you affected? The news that Thomas Cook has ceased trading with immediate effect has left hundreds of thousands of holidaymakers...
View ArticleMy experience of the Thomas Cook collapse
I was due to fly with Thomas Cook in January. After the company went under, I was worried about getting my money back. Here’s how I was able to do it. I was due to fly to South Africa in January with...
View ArticleLegal advice: ‘no-show’ clause challenged
Ever had trouble with a contract term you felt was unfair? Here’s how we were able to help a member challenge a ‘no-show’ clause that left her out of pocket. Which? Legal member Nicole booked Virgin...
View ArticleLegal advice: flight compensation rules
Airlines must prove that delays were caused by extraordinary circumstances. Here’s how we helped two members receive £926 compensation in court. Last summer, Which? Legal members Paula and Stephen were...
View ArticleFlybe collapse: your questions answered
Troubled regional airline Flybe has gone into administration and has cancelled all its flights. Have your plans been affected? All Flybe flights across the UK and Europe have been cancelled with...
View ArticleHas an airline offered you a voucher instead of a refund?
Refunds are required by law for cancelled flights from EU airports, including the UK. Have you been fobbed off with the offer of a voucher instead? Now the vast majority of flights to and from the UK...
View ArticleMaintaining trust in travel: our 10-point plan
Widespread cancellations of flights and holidays have left many people helpless, and in some cases stranded. We’re launching a 10-point plan to maintain consumer trust. We’ve heard from hundreds of...
View ArticleIs your airline or holiday company claiming ‘force majeure’?
We’re inundated with reports of refused refunds. Has your airline or holiday company claimed it doesn’t have to pay you because of a force majeure clause? Among the huge numbers of people reporting...
View ArticleWe’re taking your travel stories to the CAA
The situation with travel refunds isn’t improving, so we’re now reporting companies that are openly breaking the law to the Civil Aviation Authority. Share your story. Despite publishing our ten-point...
View ArticleRefund Us. Reform Travel: join our campaign
Passengers are owed billions from airlines and holiday companies for trips cancelled due to coronavirus. Companies must obey the law and refund you. 22/07/2020: Coordinated BEUC action After thousands...
View ArticleHave you escalated a complaint against an airline?
Have you ever escalated a complaint against an airline for a delayed or cancelled flight through an Alternative Dispute Resolution (ADR) scheme? What was your experience? If your flight was delayed or...
View ArticleLegal advice: stranded in Australia by airline
A couple were left stranded during the first wave of the pandemic, but airlines have a responsibility to pay to get you home. Here’s how we were able to help. Which? Legal member Ray and his wife were...
View ArticleWhy it’s not right to make it cheaper for airlines to disrupt your flight
The government is proposing making it cheaper for airlines to disrupt UK flights. Here’s why the regulator needs greater powers, and why we need an aviation ombudsman. Today I’m putting the finishing...
View ArticleLegal advice: flight refund grinds to a halt
Here’s how Which? Legal helped a member get their money back when the airline cancelled their flight. Anne spent £1,145.55 on three British Airways flights from London Heathrow to Aberdeen through...
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